A report said the home lacked dementia-friendly resources and activities to meet people’s needs and found residents’ independence was not consistently supported.
Inspectors found residents’ dignity was not always maintained, with one person left without bedding or a pillow, and staff were overheard referring to residents by their room numbers.
The CQC said the care home had also failed to address two regulatory breaches in relation to staffing and governance, with inspectors continuing to find a “significant lack” of effective leadership and management.
Two further regulatory breaches were identified during July’s inspection.
Victoria Marsden, the CQC’s deputy director, said: “The quality of care had deteriorated even further, showing a lack of compassion for people living there and putting them at risk of harm.
“Concerns were raised during the last inspection regarding someone who was being neglected, isolated and not meaningfully engaged.
“At this inspection, the situation was still the same and we were told that they were always in their room, and their mobility had deteriorated.”
Roseberry Care Centres said it had taken immediate action following July’s inspection, including appointing a new manager and introducing additional staff training and activities for residents.
“Kindness and compassionate care are what we aim to provide for every resident, and we are very sorry that the care provided at Brantwood Hall has not met the standards our residents and their families rightly expect and deserve,” a spokesperson said.
“Our immediate priority remains ensuring every resident receives safe, respectful and person-centred care.”
